Customer Success Manager

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OpenTech Alliance, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OpenTech Alliance, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OpenTech Alliance, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OpenTech Alliance, Inc.’s. employees to perform their job duties may result in discipline up to and including discharge.

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You will receive confirmation after we have received your application.

The Customer Success Manager position is responsible for the overall success of OpenTech Products and Services for a Territory defined group of Accounts. Customer retention, product best practices, understanding what is important to customers and introducing possible solutions are critical components of this role. 

Essential Job Functions

  • Engage and understand what success looks like for your customers
  • Internal Advocate for customers; marshaling the appropriate resources to resolve customer challenges
  • Educate & Introduce customers about value add solutions
  • Maximize customer retention through a focus on partnership
  • Oversees the on-boarding of new customers
  • Ensures customers have implemented all product and service best practices
  • Productively reviews customer data and hold periodic meetings to discuss findings and suggestions
  • Assists in the accounts receivable collections process
  • Proactively identifies unmet challenges within your customer base and introduce appropriate products and services that provide solutions
  • Advanced use of CRM for Leads, Opportunities, Tickets, Activities and other engagement tools
  • Proactively contacts, educates and develops relationships (i.e. network) with employees of other companies in the self-storage industry
  • This job has no supervisory responsibilities
  • Some travel is required for this role

Characteristics

  • Enjoy helping business owners improve their business
  • Self-starter with ability to work independently and in a team environment
  • Attention to detail and prioritization of tasks
  • Willing to put in extra effort to meet personal and company goals
  • Desire for a long term professional career
  • Wants to make an significant contribution to the success of OpenTech Alliance

Physical Requirements

  • Regularly uses a keyboard to interact with computer system
  • Regularly required to communicate verbally
  • This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Educational/Training/Experiential Requirements

  • Bachelor’s degree (B.A.) from a four year college or university; and one to two years related experience and/or training; or equivalent combination of education and experience.

Compensation Plan: 

The Customer Success Manager Compensation Package includes: 

  • Base Salary ($36,000- $44,000 depending on experience)
  • MBO Program
  • Commission Plan

Total Compensation based on 100% attainment - ($51,200 - $60,200)

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

OpenTech reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

Location: Phoenix, AZ
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