Full-Time Technical Support Specialist

Phoenix, AZ

Who We Are 

OpenTech is a technology company that provides innovative solutions and exceptional service for self-storage property owners and customers. We have the high energy level and customer focus of an innovative startup, backed by the experience and leadership of a top management team. We are passionate about partnering with our clients to create opportunities for success, and committed to continuously improving ourselves, our processes and our solutions. We make mistakes, but it is how we recover from them that makes us a great company. Sound like the place for you?  

We are a compassionate company that truly cares about our people. Interested in joining the OpenTech family? Apply today.    

What’s the Role 

We are looking for a talented and team oriented Tech Support Specialist to join our Tech Support Department. The Technical Specialist is primarily responsible for supporting new and existing customers, on the phone or via email, that use our products by performing the following duties:

What You’ll Do

  • Answer inbound technical support calls and emails

  • Remotely Troubleshoot Windows, Proprietary Software and Hardware

  • Troubleshoot products on the OpenTech IoE Platform

  • Troubleshoot OpenTech products such as kiosks, call center software, and more

  • Troubleshoot Windows computer issues on an advanced level

  • Troubleshoot computer peripherals on an advanced level

  • Proactively identifies opportunities to improve our software and hardware based on technical support calls

    Skills You Need

  • Advanced Windows 7 and Windows 10 computer support

  • Network troubleshooting

  • Firewall infrastructure and manipulation

  • Internet Explorer management

  • Some experience with voltage meters and circuity

  • Knowledge of Windows commands and component shortcuts

  • Website navigation

  • Computer peripheral troubleshooting

  • Technical support experience

  • Proper phone etiquette

  • Multi-tasking tactics and experience

  • Customer service experience

  • Access Control (Experience is a plus, but not required)

    Training & Education

  • Certificate from college or technical school plus 2 to 3 years of related experience and/or training; OR equivalent combination of education or experience

  • Familiarity with Access Control systems is a plus

  • Pay: $16- $18/hr dependent on experience.